Enterprise social software sees some hype in the media, but it does not need much digging, to find voices dedicated to one of the fundamental problems of participatory technologies: software adoption.
Adoption deals with the problem, why and how a software tool finds acceptance, affirmation and sustainable usage by its alleged users. It raises the question, what can be done to facilitate and to unburden the process of introducing software in order to achieve the hoped-for business outcomes lastingly.